Info | T&Cs
Sorry, we are not currently offering Gift Vouchers.
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Exisiting Gift Vouchers can still be redeemed for retail products or services at our exisiting location (shop 20/531 Hay St, Subiaco WA 6008) before 21st June 2024 or at the new location (shop 5/316 The Blvd, City Beach WA 6015) as of 1st July 2024.
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Existing Gift Voucher Policy:
Gift Vouchers expire after 3 years and cannot be used after the expiry date. Olive + July has the right to uphold this policy in compliance with Australian Consumer Law.
No refunds are given on Gift Vouchers.
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Directly from the Australian Consumer Law Website:
The law requires that most gift cards or vouchers be sold with a mandatory minimum expiry period of three years. The period begins from the date a gift card is sold to a consumer. For more information please visit: https://consumer.gov.au/new-gift-card-laws
GIFT VOUCHERS
CANCELLATION POLICY
We understand that sometimes unexpected things come up and you may have to cancel your appointment. By notifying us as early as possible, this will allow us to fill your available spot.
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. OUR POLICY .
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Should you need to amend your booking, cancel or reschedule your appointment, we ask that you give us at least 24 hours notice. If notice is given less than the required 24 Hours, a fee of 50% of the appointment will be charged. Payment must be made before rebooking and can be made over the phone or via bank transfer.
If you have made a deposit, the deposit will be retained.
Extreme circumstances will be taken into consideration.
By booking with us you are agreeing to the cancellation fee.
By making an appointment with us, you are agreeing with our cancellation policy.
We thank you for your cooperation and on-going support.
REFUND POLICY
When you schedule your appointment with us, you are agreeing to these policies.
Refund on treatment and products
Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if a product purchased in store is faulty or a service is unsatisfactory, proof is required in physical form or photographic evidence and you may either exchange the faulty product or a credit will be added to your account, which will be at Olive + July’s discretion. We don’t refund for change of mind. We also do not provide refunds for treatments based on results. Due to the variable nature of human skin, brow hairs and lashes it is impossible to guarantee any specific results from a treatment. All treatment is undertaken at your own risk, as stated on our new client form.
Refund on Gift Vouchers
No refunds on gift vouchers and they are not redeemable for cash. However, gift vouchers may be used for the dollar amount toward any product or service at Olive + July.
Reaction to a Treatment
Photo evidence is required to confirm a reaction. If an Olive + July beauty therapist confirms a reaction, we will suggest the best course of treatment and add a credit to your account. There are no refunds available.
WE RESERVE THE RIGHT TO UPHOLD THESE POLICIES.
PRIVACY POLICY
Your privacy is important to us. It is Olive and July's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.
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We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
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We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
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Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
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You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
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Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 18 December 2019.
SHIPPING POLICY
We ship Australia-wide. All of our skin care and retail products are available via postage! To make an order, head to our online store or
if the product you are after is not available online simply text or email us with your desired product, full name, contact information, shipping address and if you prefer standard postage for $10 or express postage for $15.
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Delivery times provided by us are estimates. We won’t be held responsible for late deliveries or loss or damage relating to late deliveries and please ensure to provide the correct delivery address.
We cannot be held responsible for incorrect delivery addresses and
we cannot be held responsible for damaged items after they leave
our store.
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Our prices are listed in Australian dollars. GST is included in the price but shipping costs are not and will be added during the checkout process. Our prices are subject to change from time to time.
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O+J RESTRUCTURE
After almost 7 years our lease at our beloved Subiaco Clinic has come to an end. After much consideration, Founder Chloe and two exceptional therapists will be relocating to work in collaboration within B Cosmetics. B Cosmetics is a modern boutique family run clinic founded by Dr Sarah and Dr Ben Wade located in Perth's iconic seaside suburb, City Beach.
With Subiaco's lease coming to an end, This gave us an opportunity to assess where we are at as a small family business. We realised we are not prepared to undergo another salon fit out at this stage in our lives. With having a young child and hopefully expanding our family in the near future, we felt it is not the right time. That being said, We are still absolutely passionate about what we do and will continue to offer the incredible treatments that we have become so well known for to Olive + July clientele.
The last day at Subiaco Clinic will be the 21st June 2024 and we will be seeing clients at the new location as of the 1st of July 2024.
Appointments are available 6 days a week, Monday through to Saturday and by appointment only.
We highly recommend you book in advance to be able to secure an appointment as there will be limited availability.
It is bitter sweet to say goodbye to our beautiful Subiaco space that has become a home and some of team who have become like family. However, we are looking forward to a new chapter and are equally excited to collaborate with the talented team at B Cosmetics and work within such a stunning clinic!
Thank you so much for being a part of this era of Olive + July and we hope to see you in this next chapter.
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So much love,
Chloe and the Olive + July Team
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HOW TO BOOK?
You may book online via our online booking portal or via text or email. Our phone number will not change and you can make bookings via text or call to 0414 905 199.